This position will be working with the investigation and containment of the hepatitis A virus in Nashville/Davidson County. Typical work involves coordination and participation in clerical and record keeping activities of the Immunization Division of the Bureau for Communicable Disease and Emergency Preparedness. The incumbent performs a variety of professional level administrative and clerical duties for upper management. The work involves all phases and functions of a Customer Service Center.
Typical Duties: Performs in all clerical areas of the Immunization Program depending upon staffing levels, emergency needs, or other factors. Interprets policies, rules and regulations as required. Analyzes and recommends methods for improving work flow in areas such as record keeping systems, forms control, and general office operation. Handles complaints and inquiries, both in person and by telephone. Gathers relevant statistical, financial, and related data used for planning and decision making. Assists with budget preparation, prepares requisitions, reviews and sorts billing statements, deposits checks, and issues supplies to staff. Prepares concise reports on programs or projects. Maintains crucial records and disseminates information as necessary; maintains strict control of confidential patient information. Assists Immunization Program employees with unusual or difficult situations. May serve as a liaison between departments and vendors. May oversee and participate in the work of a clerical staff. May oversee, coordinate, and participate in maintenance of complex records. Demonstrates MPHD’s core values of Professionalism, Respect, Integrity, Dedication, and Equality (P.R.I.D.E.) when interacting with the public and employees of the Metropolitan Government. Supports and participates in departmental response to disaster/emergency events.
High School Diploma and four (4) years of increasingly responsible clerical/administrative experience.
Proficient in medical terminology.
Proficient in written and oral communication.
Ability to work independently.
Ability to interview, counsel, and communicate effectively with patients.
Ability to establish and maintain effective working relationships.
Ability to work with diverse populations and to work as member of interdisciplinary team.
Candidates with accreditations earned in a foreign institute are encouraged to apply, however at the present time MPHD is not sponsoring individuals through any of the US Government’s employment-based immigration programs.
Valid class “D” driver’s license, use of personal vehicle, and maintenance of valid personal vehicle insurance as required by Tennessee Law.